Would definitely go through this process again, despite some small hiccups
When I first reached out to inquire about the software and training, the response team was impressively quick to get back to me, which stood out immediately. They were professional and polite, though sometimes it felt like I had to follow up more than I expected to get clarity on a few details. Still, they explained the key features of the calling tools and database quite clearly, which helped me decide. The onboarding flow was fairly smooth, with step-by-step guidance that felt thorough enough without being overwhelming. Sometimes, though, I found myself needing a bit more help sorting out aspects of the invoicing and payment process, but their telephonic support was accessible and competent in resolving my doubts. I appreciated the automatic updates feature working without any hiccups during the first week of usage. Overall, do I feel the sales and pre-purchase support set me up well? Yes, absolutely. Would I choose to do it again? Definitely, because the positive engagement outweighed the few delays and I now have a strong grasp of the system’s core parts which I value for my ongoing work.