Starting with the training, the labels and instructions mostly made sense, which helped a lot with e

Starting with the training, the labels and instructions mostly made sense, which helped a lot with e

Starting with the training, the labels and instructions mostly made sense, which helped a lot with easing into how the software operates. I sometimes found myself scrolling through the training material talking myself through what each step meant, trying to line it up with the dashboard elements I was seeing. It wasn’t perfectly linear, so I’d occasionally go back to recheck terms or processes, especially when it came to using the dialer integrated with the database. What stood out was how the wording wasn’t overly technical nor confusing, which I really appreciated. Despite being a bit of a ramble and some looping back, it felt like I was moving forward and understanding the tool better with each session. Looking back, I would do this all over again just because the clarity in terminology made a big difference in feeling confident during the onboarding.