Would definitely go through setup again knowing what is one-off and ongoing
After going through the sales and pre-purchase phase with WFHI, I can confidently say I would do it again primarily because the breakdown between one-off setup and ongoing tasks was made very clear. Setting up the software and completing onboarding was a one-time effort, including training sessions and initial database imports, which took a bit of time but was manageable. Once that was completed, I found that most of the work involved was ongoing, like managing calls with the dialer, monitoring updates, and maintaining the database. Knowing exactly what to expect from the start helped me plan my time and resources better. The invoicing process distinguished between setup charges and monthly fees transparently. This clarity prevented surprises and made me comfortable committing to the service long-term. Overall, the experience was well-structured, and if I had to start over, I'd appreciate that same transparent approach to setting up and running the workflows.