Would definitely do it again despite some waiting times
I went through the sales and pre-purchase process of WFHI's software. The sign-up system was straightforward but had moments where I experienced waiting, especially during the database setup. The training modules repeated certain points more than necessary, which made the overall onboarding a bit longer. The waiting periods were balanced by the software's clarity during demonstrations and accompanying materials. The dialer and calling tools setup took a couple of sessions, with a few retries needed due to system updates midweek. Overall, the build-up to using the software was clear, even with some waiting time and repeated content. The invoicing and payment process was clean and had no hiccups. I found the telephonic support reachable but not always immediate, which was a minor downside. Still, considering the value and the preparation, I would willingly go through this process again without hesitation, as the time spent gave me a good grasp despite these delays.