Would definitely do it again despite some hurdles
When I first signed up for the software and training with WFHI, I wasn’t sure how often I would need telephonic support. It turned out that while the software and database features were quite user-friendly, I did end up needing help more than I expected in the first week of use. The calls to support were helpful and patient, walking me through the dialer and explaining some quirks in automatic updates. However, sometimes there was a bit of wait time to get through on the phone, which could be frustrating. On the other hand, the invoicing and payment process was smooth and clear, and all communications were timely. I particularly appreciated how the onboarding flow clarified most of my concerns beforehand, so the need for support decreased as I became more comfortable. Considering all this, I would definitely sign up and use WFHI’s services again, understanding that occasional assistance is part of learning new software like this. The balanced support versus independence ratio worked well for me.