4 out of 54 of 5Unverified experienceTraining and onboarding
Would definitely do it again but one thing could improve
The onboarding process was quite smooth overall and the training sessions were well-structured. The team was very responsive every time I had questions or needed help navigating the software features. It took me through the dialer and database setup step by step, which was handy because I was new to these workflows. However, I noticed that the telephonic support took a bit longer on one occasion to answer, which was a bit frustrating when I was stuck on a technical issue. Still, the automatic software updates were seamless and didn’t disrupt my work. Overall, I feel the experience was positive enough that I would do this training again, but I hope they can improve their response time during busier periods so users don’t feel held up.