Would definitely consider this software again
I had to figure quite a few things out on my own during the pre-purchase phase. The sales team provided some basic info but left a lot for me to discover through the training and onboarding materials. That meant I spent time exploring the software and dialing tools, checking how the database feature fits with my work style. Despite that, I was practical: I needed to know if this solution could handle remote workflows effectively. It mostly did, with the automatic updates helping keep everything current without extra effort on my part. I do think the call system behavior during busy hours could be smoother, but overall, the software did its job. Given my experience, I would invest in it again, especially knowing what to expect and how to navigate some of the self-guided parts beforehand.