3 out of 53 of 5Verified purchaseSupport and communication
Would consider using WFHI again despite some communication hurdles
Initially, I felt that the telephonic support tried well to assist me, especially when I reached out concerning the database feature and its integration with the calling tools. However, there were moments when the responses felt delayed and I wasn’t sure if all of my concerns were fully understood. By the end of the process, I gained some confidence in their ability to update the software automatically so that I wouldn’t have to intervene manually. Still, the waiting times during the support calls affected my experience negatively. In summary, while the communication was uneven, the service was not without merit, and I might try their services again if needed.