Would consider using support again despite timing challenges
The telephonic support service is quite good in terms of problem resolution and technical knowledge. However, the available hours didn't completely align with my work schedule, which occasionally made it difficult to reach them during critical moments. When I managed to contact support, their assistance was prompt and effective, helping me resolve software hiccups efficiently. On days when I couldn't call, the email assistance was slower, which was expected but a bit frustrating given my tight deadlines. Despite these timing issues, I found the overall support valuable enough that I would still consider using it again if needed. It definitely enhanced my confidence in handling problems with the software, though aligning their hours better with client schedules would improve the experience significantly. So, even with the scheduling mismatch, the quality of communication made it worthwhile for me to keep the support option open in the future.