would consider using support again but mixed feelings
My interactions with the WFHI telephonic support had both positive and not-so-positive sides, leaving me with mixed feelings overall. On one hand, the support staff was patient and tried to clarify my questions during the onboarding and usage phases. I felt fairly confident getting instructions and some technical clarifications after multiple calls. On the other hand, at times the wait on hold was longer than I expected, and the responses occasionally felt scripted or slow to address the main issue quickly. It took a few attempts for me to fully understand some parts of the dialer and database features. Despite that, by the end of my experience, I was able to use the software reasonably well thanks to their help. I would consider reaching out to them again if future issues arise, but perhaps with tempered expectations on speed and depth of the initial answers. Overall, the support communication was helpful enough to keep me going, even if not perfect. So, yes, I would do it again but only if absolutely necessary, hoping for smoother conversations next time.