would consider using it again but with some hesitations
You offer solid telephonic support which I appreciated whenever I had questions about the software features or needed help with the dialing tools. The staff was generally helpful and patient, which made a positive difference. However, during certain calls, the wait times were frustratingly long and at times my issues weren’t resolved immediately, requiring multiple follow-ups. The automatic updates are convenient but sometimes introduced small glitches that slowed down my workflow briefly. The training sessions provided a fair overview but left me needing to explore parts of the software on my own. Sign-up and payments went smoothly with clear invoices, so I had no problems there. Overall, I can see benefits in continuing to use this software, but I’m aware that I might need support again as I grow more accustomed to all its features. You deliver a decent service, yet there’s room for improvement in responsiveness and training completeness before I feel fully confident.