Would consider using again despite the hiccups
During my use of the WFHI platform, I encountered a few issues that required support intervention. For example, one day the dialer did not sync correctly with the database, causing some calls not to register. When I contacted telephonic support, the assistance was polite and prompt, but it took some back-and-forth communication to resolve the issue fully. On the positive side, the invoicing and payment process worked smoothly without confusion. However, the onboarding training could have prepared me better for troubleshooting unexpected glitches, as I had to figure out some things myself. The automatic updates sometimes introduced changes without clear warnings, which complicated things briefly. Despite these ups and downs, I found the overall system useful enough that I would consider renewing and using WFHI again, just hoping future support and instructions get a bit clearer and more responsive.