Would consider using again but with reservations
My experience with WFHI’s support and communication had its ups and downs. When things went wrong, like when the dialer unexpectedly froze during busy days, the telephonic support was reachable and willing to assist. They tried to guide me through fixing the issue promptly, which I appreciated. However, some solutions required multiple calls and attempts, leading to frustration. On the other hand, automatic updates generally improved the database and calling features over time, showing they are actively maintaining the software. The invoicing and payment experience was simple and well-documented, which was a relief amidst other issues. Training was useful but sometimes rushed, leaving me to figure out parts myself. Despite these mixed aspects, I might consider using the system again since the team does respond and improve things, though I would be prepared to invest time managing hiccups and not expect seamless operation at every step. So overall, the convenience and tools have their merits, but patience and a hands-on attitude are essential for success here.