3 out of 53 of 5Verified purchaseSupport and communication
Would consider trying again despite mixed support
When things went wrong, the support team was able to help but not very quickly. Some issues with the dialer were resolved after a couple of calls, but other database glitches took longer and sometimes needed repeated follow-ups. The automatic updates sometimes added features but occasionally caused minor bugs. Telephonic support was polite but not very proactive. On the positive side, the training materials were clear and the invoicing process worked fine with no delays. Overall, I received mixed experiences—some good, some frustrating. I might choose to use this again if improvements are made on communication and technical fixes. The product itself seems solid enough, but the support can’t be fully relied on yet.