Would consider purchasing again, though onboarding steps could improve
The sales and pre-purchase experience was generally smooth, with clear communication about the software features and the training provided. Signing up went as expected, and the invoicing process was straightforward without unexpected delays. However, I found the progression of the steps during the pre-purchase explanation to be somewhat disjointed, as more technical details were introduced before I fully understood the basics of usage. This left me feeling slightly unsure about the product’s overall fit before the full onboarding began. Despite this, the team was helpful in answering questions when I raised concerns. Given this, I would consider purchasing the service again if the order of the onboarding or initial training could be better structured to build understanding more effectively from the ground up. The process as it stands did work but could be smoother to instill confidence earlier.