Would consider purchasing again after clarifications
You made the sales and pre-purchase information mostly clear, which I appreciate because understanding what I'd get before investing is crucial. The onboarding flow was straightforward enough to get started, and the training sessions were helpful in explaining the software's core functionalities. However, I found that some features weren't described in as much detail as I would have liked on the initial sales materials. For example, the capabilities and limitations of the calling tools and the dialer could have been better explained upfront. That said, I managed to learn a lot during the training modules and the automatic updates themselves have been useful in fixing minor bugs without interrupting my workflow. The invoicing and payment process was transparent and the support staff responded quickly when I had questions, which made the whole experience smoother. Overall, the software delivered what was expected, but I feel it would improve trust to have more detailed pre-purchase documentation. Given the overall benefits, I would consider purchasing from you again, provided those clarifications are made clearer early on. This would help me make a more informed decision faster in the future.