My overall feeling is mixed when it comes to responsiveness during the sales and pre-purchase stage.

My overall feeling is mixed when it comes to responsiveness during the sales and pre-purchase stage.

My overall feeling is mixed when it comes to responsiveness during the sales and pre-purchase stage. The people I interacted with were mostly helpful and answered my queries, though at times the replies took longer than expected which slowed down the onboarding process. That said, the explanations were clear enough to understand the invoicing and payment structures, which helped avoid confusion later. Especially when setting up the software and exploring the training modules, I appreciated the guidance received. If the initial waiting times were improved, I’d definitely consider buying from them again because the core value seemed adequate and the process worked out in the end.