Would consider it again despite some long waits in process
Looking back at the sales and pre-purchase experience I had with WFHI, I think I would choose to go through it again. The process was generally smooth in terms of communication and clarity about the product, but it wasn’t without some waiting that I found a bit tedious. Some steps required follow-ups to get answers, especially around billing questions and setting up access to the calling tools. That delay slowed down my onboarding pace more than I expected initially. However, once everything was finally set up, I felt the explanatory material was clear and the labels throughout were consistent which made navigation easier. I appreciated the telephonic support available to clarify smaller doubts after the purchase which helped speed things up finally. Also, having the automatic updates take care of the software improvements reduced my maintenance worries. All things considered, I could see myself doing this again if I needed similar software since the pros outweighed the small cons like waiting time and some repeated clarifications.