Would consider another option before returning
My experience with the support and communication during onboarding was less than satisfactory, primarily because I often found myself needing to figure many aspects out on my own. Although some introductory materials existed, they were not comprehensive or detailed enough to prevent confusion, leaving me reliant on trial and error for navigating the database and call tools. Attempts to reach telephonic support met with long wait times followed by responses that did not always directly address the problem I described. While I acknowledge that the invoicing and payment process was straightforward and without glitches, it did not compensate for the overall lack of timely, informative assistance when I really needed it. The automatic updates functioned smoothly but insufficient guidance around their impact added to my uncertainty. Given the effort required just to grasp the basics of the software and training without consistent support, I probably would seek alternatives if given the choice to sign up again. Having clearer communication and more proactive help throughout onboarding would definitely improve the experience significantly.