Would choose to set up with them again
When I first signed up, I had a fair amount of interaction with WFHI support to get everything ready, including help with the dialing software and setting up our database effectively. The setup went smoothly but definitely required a few calls to their support team, which were quite professional and responsive. Once everything was rolling, I found that the ongoing support has become much lighter because the software is stable and updates themselves automatically. I did call support a couple of times later on, but mostly for small clarifications and those were handled quickly. The training also covers most issues you might encounter initially, so the depth in that respect is reassuring. Invoicing and payments have turned out very straightforward, and I liked that there was no unnecessary complexity. It feels like an investment that’s mostly front-loaded in effort, and afterwards you benefit from a mostly self-sufficient system. I can say, based on the experience, that I would definitely choose WFHI’s services again if the situation arises and I need a similar solution. The mix of software and support they provide gets you off to a reliable start and gives you enough room to manage your workflow without continuous upkeep from their side.