Would buy again but with some hesitation
I decided to sign up with WFHI because I wanted software that could support my daily calling workflow remotely. At first, the onboarding and setup were mostly simple, and the dialer seemed to work well. Over time though, some things got a bit annoying. For instance, the calling tool sometimes didn’t register calls properly or lagged a little, which slowed me down during busy days. The database feature was okay but didn’t always sync as quickly as I expected, sometimes forcing me to refresh manually. That was a bit frustrating because it disrupted the flow. On the other hand, the automatic updates meant I didn’t have to worry about keeping the software current, so that was definitely a plus. Also, the telephonic support was quite responsive usually, which helped me sort out problems without too much delay. The payment and invoicing process was straightforward from the start, and I appreciated the clarity and the ability to track invoices easily. So while I did find the software reliable enough day to day, and the support was decent, the occasional glitches were a drawback. Still, if asked whether I would go for it again, I think I probably would, but I’d be hoping for those minor bugs to be fixed over time because those impacted my experience more than I expected. Having said all this, the basic premise and support setup was solid enough to consider continuing with WFHI.