Would buy again but expected more guidance

Would buy again but expected more guidance

I appreciated the overall clarity in the sales process, but I had to figure out a decent amount on my own, especially around customization options. The initial sign-up and invoicing were pretty straightforward, but certain features regarding the calling dialer weren't clearly explained upfront. I liked that the training material was there to support learning after purchase, though. It wasn’t overwhelming, but some of the navigation felt like a trial-and-error experience. Given that, I think I would buy this again if I needed to manage remote workflows, but maybe I'd like a tad more step-by-step guidance in the pre-purchase stage next time.