Worth trying again despite a few small hiccups
I recently completed the WFHI onboarding and training, which was generally very helpful after the initial setup period. The training content was well-structured and paced nicely, allowing me to build my understanding gradually rather than feeling overwhelmed. In day-to-day use, I found the materials quite relevant and easy to revisit when I needed refreshers. The setup process itself was mostly smooth though it took me more attempts than I expected to properly sync the database with the calling tools, which was a little frustrating. Still, the telephonic support was patient and guided me through those tricky moments. One aspect I'd like to point out is that while the automatic updates mostly worked behind the scenes, there were a couple of times when the new features briefly disrupted what I was doing. Despite these small bumps, I felt growing confidence with the software and training as I spent more time on it, enough that I would consider doing the whole onboarding again if given the chance. It equipped me with the knowledge I needed to operate effectively day to day, which I appreciate.