Worth the effort but some bumps along the onboarding road
The training and onboarding process with WFHI was fairly thorough, but it wasn't without its issues. I ran into some hiccups during setup, such as confusion over how to integrate the calling tools with my existing workflow. The support team was patient and walked me through fixes over the phone, which made a real difference. Still, I had to invest a good chunk of time figuring out how to use the database feature optimally, since it wasn’t immediately clear how it would fit into my daily routine. Automatic updates seemed to improve some functions but occasionally reset a few preferences, so I had to adjust here and there. On the whole, the training felt warm and supportive, even if it demanded my active participation more than I expected. The invoicing and payment were straightforward and without surprises, which was a small relief amidst the more challenging parts. I think if you stay persistent and don’t mind a bit of trial and error, the system can work well, but it might not be seamless for everyone right away.