works fine if you’re patient, not for everyone
My experience with support and communication started with a bit of skepticism since I had used other remote workflow tools before. Initially, reaching their helpline was slower than I expected, and I had to wait on hold a few times. Once connected, the team was polite and tried to help, but the answers were sometimes vague compared to what I'd gotten before elsewhere. They guided me through the initial setup and explained some features but skipped some useful tips that I had to discover on my own. The follow-ups via email were timely but not particularly detailed. This might work well for someone who prefers minimal hand-holding and is comfortable learning by trial and error. However, if you want quick, thorough support and step-by-step coaching, it might feel lacking. I appreciated that the invoicing and payments processes were handled smoothly, which made that part hassle-free. The database and dialer’s performance was solid after I figured things out. Overall, the support is decent but definitely not as comprehensive as some competitors, so consider your own patience before committing.