Working through issues wasn’t effortlessly simple
I’ve had a mixed experience during the sales and pre-purchase process with WFHI’s offering. At first, signing up and getting invoiced went fairly smoothly, which was promising. However, I encountered some problems that were a bit of a headache. Getting clarification about minor software features took multiple calls and emails, and I felt I spent a lot of time explaining my problems repeatedly to different people. On the other hand, when I finally did get the right support, the telephonic assistance was helpful and tried sincerely to fix the issues. So, while part of the process was straightforward, I ended up investing more effort than I expected to find solutions or resolve questions. I admit that handling all this on my own sometimes felt exhausting, especially since I was just trying to get started with the software. It wasn’t a complete mess, but it definitely tested my patience. Hopefully, things could be smoother for new customers in the future.