Working out onboarding was okay
So I started the training and at first I thought there would be more hand-holding, but actually I had to figure out quite a few things on my own. The onboarding was structured but not very detailed in every part. For example, the basics of the calling tools were shown, but I found myself clicking around to understand how to log calls properly. The database felt intuitive once I got going, but I definitely spent some time indexing things to my liking. There were moments when I questioned if I had missed something in the initial training, but then I realised the instructions were there—I just had to look carefully. The automatic updates sometimes added small new features that I discovered gradually rather than through formal training. I suppose this approach suits some people but it made me a bit unsure. Telephonic support was available, and when I called, the staff were patient and answered clearly, which helped a lot. Signing up was simple and invoicing came automatically, which felt seamless. In the end, I think I gained enough confidence to keep using the system, but I imagine some users might prefer a more guided learning experience. Still, I'm generally happy with how it's laid out, even if I did have to put in a bit extra effort figuring out parts for myself.