Working hours and support didn’t quite line up with my expectations
I was hoping that the telephonic support would be available during the hours I actually work, which are a bit varied and sometimes unusual. The setup process for the software was smooth enough, with clear invoicing and an uncomplicated payment method, so that part met my expectations well. However, the support hours didn’t quite match what I needed. There were times I stayed late or started early to get my work done, but when I needed help, the support team wasn’t always reachable, which was frustrating. I understand that some support has to happen during particular hours, but a bit more flexibility would have made a big difference. If I were to describe the effort it took to get continuous assistance, I’d say it was more demanding than I thought it would be. The automatic updates did keep the software fresh and required minimal attention, so that was one positive aspect. But overall, if your work hours don’t fit the common schedule, you might find this part a bit tricky, as I did.