Working hours alignment was okay but not perfect
I expected the software access hours to align closely with the time slots I actually work during the week, which was an important factor in my decision to purchase. Initially, during the onboarding phase, it looked like I would be able to utilize the calling tools and database features almost 24/7, which suited my irregular schedule quite well. However, after starting to use the system more extensively, I noticed that some functionalities, particularly the automatic updates and priority telephonic support, seemed less responsive outside typical business hours. The sign-up process and invoicing were smooth and matched expectations, with clear payment requests and confirmation emails. Still, the telephonic support hours did not perfectly fit into my working routine, which sometimes resulted in delays. I appreciate that the dialer tool itself worked well and the training materials covered relevant topics, but the limitation on support access was an inconvenience. Overall, the system fits partial working hours comfortably, but for those needing round-the-clock assistance or flexibility, there might be a mismatch. The software’s features largely met my needs, but I expected the support and update cycles to be more adaptive to varied working times. So, while functional and decently calibrated to my usual hours, there’s room for improvement to make it fully accommodating.