Worked well sometimes but mostly needed my own figuring out
I found using WFHI software both a bit helpful and also frustrating because of how much I had to do myself. Some features like the dialer worked well without problems, and that made some parts of managing calls easier than before. But for other things, especially setting up the database and understanding how automatic updates changed the system, I had to spend lots of time reading instructions or trying things out alone. The training was okay but not detailed enough for me to feel confident without extra effort. Also, the support team was not very quick to answer some questions, so I couldn't always rely on them. On the plus side, the invoice and payment process was clear, and I didn't face any issues there. Still, the overall experience felt like I needed to be quite self-sufficient, as if support and guidance were limited. I think if there were more hands-on help or clearer communication, it would help a lot, especially for new users. That said, I acknowledge some parts worked reliably, like the call tools and basic training content, so it's not all bad. I hope you can balance the easy stuff with better customer care in the future.