Worked well but had to figure out more than I expected
When I started using the WFHI software, I expected an onboarding process that would cover every detail from the start, but that wasn’t entirely the case. The training sessions introduced the main features, like the dialer and database tools, but I found myself needing to work out some specific workflow integrations on my own. This was especially true for the way automatic updates affected my settings; there wasn’t much guidance on what exactly changed after an update. Sign-up and invoicing were straightforward, which was a relief compared to the rest. I think the training did a good job introducing core concepts, but for actual day-to-day use I had to experiment a bit more than anticipated. The support team was available for questions, but I preferred to figure out some of the nuances independently because the responses sometimes took a while. Overall, the balance was positive — the basics were covered well, but users who want a more hand-holding approach might find themselves having to fill in gaps themselves.