Worked well but figured out much on my own
So I looked into this software and training setup mostly because I wanted something reliable for managing remote workflows. The thing is, while the main product did do what it says, I found myself having to figure out quite a few steps without much help. The onboarding was okay but certain features, especially around the dialer and database integration, weren't totally intuitive from the start. Thankfully, the software’s interface is clean enough that after some trial and error, I got used to it. I wasn't overwhelmed by the sales pitch and the people answering my pre-purchase questions were responsive but not overly proactive. So yeah, if you’re comfortable diving in and exploring features on your own, it can work fine. One small gripe is that some aspects of the automatic update process could have been better explained before purchase. But overall, it met what I was expecting and helped me set up my remote workflows decently well despite the few bumps along the way. I’d sum it up as functional with some room to make onboarding smoother.