Worked through sign-up mostly on my own, support helped later
Signing up for WFHI’s services was something I mostly figured out myself by exploring the website and reading the initial documents. I appreciated that the interface was straightforward, and the invoicing and online payment did not require much back-and-forth, which made the first steps smooth. However, when I started using the calling tools and got into the training part, I realized some things were not fully clear and required me to seek help unexpectedly. The telephonic support was useful then, although reaching them sometimes took patience. It was good in the end, but I was left thinking that a bit more upfront guidance during sign-up and payment about how the training and database integration would progress might have saved some confusion. Still, I understand that every customer has different needs, so maybe the self-serve approach is meant to handle that variability.