Worked out the calling tools, but software setup took too much figuring
I found the software interface quite unintuitive initially and had to spend a lot of time figuring out basic workflows on my own. There wasn’t much clear guidance in the training materials about how to best manage the database or use the dialer efficiently. What worked reasonably well was the telephonic support, which was helpful when I finally reached out for assistance. I was able to resolve some problems with their help, especially around configuring the calling tools. The automatic updates did not cause many issues, which was a relief. However, accessing certain software features required more trial and error than I expected, and navigation through the onboarding steps felt incomplete. The sign-up process was straightforward but the overall experience around software accessibility could have been smoother. I am not completely unhappy but given the pay and training, I expected a more guided experience. I’m cautiously continuing to use it, hoping future updates will improve user-friendliness and not require as much independent troubleshooting on my part.