worked okay for support hours, but not outside them
So, honestly, the support hours worked pretty fine for me at first, especially during the main part of my working day. I liked that the calls I made for help were answered quickly when I managed to catch them live, so that was definitely a positive. The training materials also seemed solid and easy enough to understand, so the onboarding was smooth enough. But then, outside those hours, it became clear that support wasn't really available. At times when urgent issues popped up in the evening or early morning, the wait for a callback or any kind of assistance was a bit frustrating. The dialer and database features ran fine if there were no problems, but troubleshooting felt like a delay in those off-hours. I guess the good side was that once things were set up, the system worked steadily without much need for support unless something unusual happened. Still, if you happen to work irregular hours like I do, the limited availability for direct assistance might hold you back. Sign-up and billing were as smooth as you'd expect though, no complaints there. Overall, you get solid service during usual timings, but you might hit a wall otherwise, which is a balancing act worth mentioning.