Work hours matched well with support availability
I found the telephonic support from WFHI fits pretty nicely into the kind of flexible hours I work daily. It’s not perfect though; there were a couple of times when finding someone to talk to took a little longer than I hoped. Still, the staff I reached were knowledgeable and communicated clearly during the requests. The training materials also complemented this by being accessible anytime I needed to review them without waiting for scheduled sessions. The automated updates didn't disrupt any ongoing work, which helped maintain consistency in the workflow. Overall, the experience matched well with how I run my remote schedule, just a minor reservation on wait times.