Work hours compatibility wasn't as expected
I signed up hoping the system would suit the hours I actually work, since I usually handle a mix of odd timings and part-time slots. But the sales info before buying didn’t really match that reality. They explained the product well enough and were polite, which I appreciated, and I must say the sign-up and invoicing didn’t have issues. However, setting up the call tools and accessing the database during my actual working hours sometimes felt off because the software seemed optimized for more regular, predictable schedules. I tried to fit my workflow into their setup, but it wasn’t quite flexible enough to adjust for the hours I keep. Also, the training didn’t address this mismatch directly, which left me with some unanswered questions. On the plus side, the automatic updates did happen quietly, and I didn't have to worry about keeping things current. Still, the biggest downside was that it didn't really adap to my dynamic timing needs, which made me rethink whether it was fully the right fit. Overall, good on the pre-purchase communications, but some key features didn’t track well with my work style.