Words made me expect more than I got
I was initially excited about the labels and instructions in the sales and pre-purchase software because they promised clear guidance and smooth navigation. The thing is, the wording mostly made sense, but sometimes it felt a bit redundant or unclear, like they reused phrases or the buttons didn’t exactly explain what I’d get. Over time though, I got used to the flow and the database search feature was pretty solid. I just wish the labels were a bit more accurate because I expected the onboarding to be more straightforward given how the materials were worded. It wasn’t confusing exactly, just that it made me think the first steps would be easier and more intuitive than they turned out. Still, nothing totally broke my experience and the calling tools worked well day-to-day. So yeah, the difference between what I expected and what I actually got was noticeable, but not deal-breaking.