Wording worked mostly, but some labels confused me
Throughout my use of the software, I noticed that some of the labels and wording on the dashboard made sense and helped me navigate tasks effectively. For instance, the calling tool labels were clear, and I could quickly find what I needed during calls. However, some parts of the onboarding instructions had wording that didn't quite match the actions I was supposed to take. This occasionally caused hesitation as I wasn't sure if I clicked the right button or not. The database feature also had terms that felt a bit technical without explanation, so I found myself double-checking what each term meant elsewhere. Despite these hiccups, the telephonic support was responsive and clarified some confusing terminology. But overall, I felt that the software could benefit from slightly more user-friendly labeling and consistent wording to aid quicker comprehension. The communication around invoicing and payment was straightforward, and signing up was as expected. So while I had some difficulties, the support and interface together made the experience passable without being particularly smooth or frustrating.