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WFHI review

Wording samajh aati hai par phir bhi confuse karti hai, soch ke karun kya?

3 out of 53 of 5Unverified experienceSupport and communication

Wording samajh aati hai par phir bhi confuse karti hai, soch ke karun kya?

Support team thik-thak response deti hai, par jo labels software mein diye hain, wo baar-baar confuse karte hain. Dialer jab chalate hain toh commands itne clearly name nahi ke samajh aate, aur database mein kuch options confusing lagti hain. Main ye baar-baar explain kar rahi hoon ke mujhe simple instructions chahiye, par milta kuch vague hi hai. Training toh main ne dekhi hai, par har baar system mein kuch naya interface aata, toh uske labels se frustration badhta hai. Kabhi sochti hoon ki agar firse sign-up karu toh kya product mein improvement milega, par thoda doubt rehta hai. Support kaafi patient hai par kya wo mere expectations pura kar pai, ye kehna mushkil hoga. Overall, software ka design thoda sa over-complicated lagta hai jahan pe clarity honi chahiye. Shayad main fir se try karungi, par bina bade update ke ye mushkil hoga.

Uma GeorgeAssam, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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