Wording ne clarity ko thoda confuse kiya
Training aur onboarding se through hone ke baad, mujhe lagta hai ki jo labels aur instructions diye gaye the, unka wording thoda sa unclear tha. Main onboarding modules ko follow kar rahi thi, par kuch terms aur buttons jo dikhaaye gaye the, wo mujhe clearly samajh nahi aaye jaise ki dialer setup ke instructions ke waqt. Kabhi kabhi lagta tha ki jo instruction hai wo technical jargon ya phrases ka combo hai, jo naye users ke liye helpful nahi lagta. Support team se bhi maine poochha toh unhone thoda explain kiya, lekin training material mein agar language thodi simple hoti toh zyada acha hota. Software ke updates automatic aate rahe, par unke accompanying explanations bhi thode confusing the. Mera overall outcome yeh raha ki maine basic kaam toh kar liya, par mujhe lagta hai ki system aur training thodi aur user-friendly ban sakti hai, especially un logon ke liye jo pehli baar aise remote tools use kar rahe hain.