Wording mostly clear but some labels were confusing
As I went through the training and onboarding, I found the wording generally clear and the instructions quite methodical, which helped me understand how to operate the software correctly. Yet, there were moments when I paused because some of the labels used in the dashboard and calling tool did not immediately make sense to me. For example, certain database filtering options had ambiguous names that required me to guess their actual functions, which slowed me down a bit. The training videos were useful but maybe lacked some examples showing how different labels tied into practical workflow scenarios. I’m thinking perhaps a glossary or a more detailed breakdown would be helpful for users like me who want precise understanding. On the positive side, the sign-up and payment steps were intuitively laid out, and the invoicing documents were easy to decode. I guess what's missing in the current setup is a bit more clarity on terminology so that users can feel fully confident without hesitation. Otherwise, the onboarding was solid enough to get me started.