Wording mostly clear but could use more intuitive labels

Wording mostly clear but could use more intuitive labels

The training and onboarding wording was generally clear and easy to follow, but I sometimes found the labels and instructions a bit too technical or generic, which slowed down my pace. For example, terms related to the dialer’s options could have been more user-friendly or explained better. The scripts and explanations made sense once you got deeper into them, but initially, the terminology didn't quite match the practical steps I was taking. While the overall content was fine, having more intuitive labels and example scenarios would have helped reduce confusion. What I found missing was that extra layer of plain language to bridge the gap between training material and hands-on usage.