Wording ke wajah se support se baat clear na hui
Support team se pehli baar jab baat ki toh laga sab clear hoga, par jab maine problem explain ki to mujhe laga ke labels aur wording bahut confusing hai. Unka dialer bhi mere liye complicated tha kyunki har button ka naam clear nahi tha. Pehle sign-up form mein bhi kaafi technical terms thi jo samajhne mein thodi mushkil hui. Support se jab poocha toh unhone thoda vague jawab diye jo mere confusion ko clear nahi kar paye. Emailing ke dauran mujhe laga ki jo instructions diye ja rahe hain wo consistent nahi hain. Vo database feature ki jo description di gayi thi, wo bhi mere workflow ke liye zyada useful nahi nikli. Phir bhi ek baat acchi thi ki telephonic support ka response time theek tha. Lekin overall communication kaafi disjointed aur technical lag raha tha, is wajah se mujhe feeling hui ki mujhe software use karne mein zyada struggle karna padega. In sab ko dekhte hue mujhe laga ki mere liye ye system thoda complex hai aur labelings aur wording agar simple rakhte to better hota.