wording felt off and terms were confusing
I honestly found the way WFHI labeled their offerings and explained the terms to be quite surprising in a not-so-good way. The language used in their sales materials and descriptions often felt a bit vague or overly technical, which made it harder to understand exactly what I was signing up for. Some words seemed to be used interchangeably, which led to confusion around the software capabilities versus the training components. I expected clearer definitions or a glossary for new users. The user interface during signup also wasn’t as intuitive as I hoped, with labels that didn’t always match the common understanding of certain terms. While the support was warm when I reached out, the initial confusion due to the wording remained. I think this could easily be improved with simpler and more consistent language throughout their communications. That surprised me the most since it affected the confidence in proceeding and took extra time to clarify points. One thing I can say is the team did not dismiss my feedback and seemed open to improving these aspects in the future.