Wording didn't really clarify things well, so result was confusion
I found the support communication to be somewhat unhelpful because the wording and labels used in the software and during onboarding were unclear. For instance, when I called the telephonic support, I had to ask multiple questions because the instructions were vague and not properly explained. The training material had terminology that didn’t quite match the software interface, causing a disconnect that made it harder to follow the flow. Although I appreciated that the payment and invoicing system was straightforward and invoices were promptly generated, the overall experience suffered due to these language and label issues. Because of that, I often ended up feeling confused about next steps or which feature to use. While the automatic updates functioned properly and didn’t disrupt workflow, the unclear communication in support and training detracted from the ease of use. So, the outcome was not as smooth as it could have been, despite some individual positive elements.