Wording aur labels se zyada confusion hui than help
Aapke software ki jo wording aur labels hain, woh kafi misleading aur confusing hain, jiski wajah se mujhe tools ko samajhne mein problem hui. Jab maine database feature khola to label aise the jo meri soch ke against jaate the, aur dialer setup ke options clearly defined nahi the. Yeh clarity ki kami onboarding aur training ke dauran bhi bani rahi. Aapko is cheez par dhyan dena chahiye ki customers easily samajh saken ki kis option ka purpose kya hai, warna workflow mein rukawat aati hai. Automatic updates ke baad bhi labels same rahe, par mujhe lagta hai ki thoda aur straightforward terminology istemal karni chahiye thi. Telephonic support ne to koshish ki madad karne ki, par jab tak software khud samajhna mushkil rahega, unki madad utni effective nahi hogi. Sign-up aur payment process clear tha, par yeh confusion tools mein aane wali dikkat se balance nahin banta. Aapko yeh baat seriously lene ki zarurat hai.