Wording aur labels samajhna mushkil tha, dobara nahi karungi
Maine pehle socha tha ki support ke communication aur software ke wording itne clear honge ki bina kisi dikkat ke samajh aa jayega. Magar jab main actual mein software ka use kar rahi thi, toh labels aur instructions jyada confusing nikle. Kuch cheeze aisi thi jo mere jaise naya user ke liye intuitive nahin thi, jaise ki database ke options aur dialer ke settings. Jab maine telephonic support ko call kiya, toh lagta tha ki woh log mere level ke hisaab se samjhane mein zyada helpful nahi the. Mujhe laga tha ki mujhe turant aur simple jawab milenge, par kabhi kabhi lagta tha ki calls zyada lambi ho gayi sirf basic cheeze samjhane mein. Sign-up aur payment process ke doraan bhi mujhe zyada clarity nahi mili, aur ye laga ki ye sab confusing terms ki wajah se complicated ho gaya hai. Isi wajah se main aise software ko dobara use karne ke liye ready nahi hoon, kyunki mere liye yeh process zyada frustrating tha aur clarity ki kami thi, toh main isse avoid karungi.