Wording aur labels ka impression thoda confusing tha
Main software ke sales aur pre-purchase process mein tha jab maine pay kiya, aur wording pehle mujhe bach nahi pahunch rahi thi. Kuch labels jo dashboard pe the, wo bilkul clear nahi the, toh mujhe samajh nahi aaya ki kaunse button pe kya hoga. Sign-up ke time pe thoda impatience hua kyunki 'subscription' ke baare mein clarity nahi mili thi instantly. Onboarding flow bhi thoda lamba laga, specially jab main apne workflows set kar raha tha aur database feature ko integrate karna tha. Lekin dialer aur calling tools kaafi smooth chal rahe the, jo mujhe pasand aya. Training videos thik-thak the, lekin unmein kuch cheezen advance workflows ke baare mein samajhane mein kami thi. Automatic updates ne software ko better banaya, par mujhe kuch naye features ko khud hi explore karna pada. Telephonic support mein response theek tha lekin patience ki zarurat thi. Invoicing aur payment process se main thoda confused raha, isliye overall thoda mix feeling thi, ki software achha bhi hai aur kuch cheezen clearly explain nahi thi.