Wording and labels - Simply not clear enough
The sales and pre-purchase materials were hard to follow. The labels used for various features and steps didn't make much sense to me, which created confusion about what exactly I was getting into. While the website tried to explain the products, the wording was often vague or contradictory, making it difficult to know what was included in the package. This sort of ambiguity didn't inspire confidence, although I admit that the support responses were polite and tried to answer questions. Nonetheless, I felt like I had to keep asking for clarifications, which was time-consuming. The sign-up process had similar issues with unclear terminology. In the end, I found myself quite uncertain if the product matched my needs simply because the labeling and descriptions were not straightforward. I appreciate the team tried to help, but clearer communication would make a big difference. For now, I’m left unsure if this would be the right fit given these problems.